On my recent trip to New Orleans, we stayed at the Marriott Downtown in the Warehouse District right across from the Convention Center. The hotel was beautiful and the exterior still reflected the old European style of years gone by. The inside was modern and contemporary. What a great mix of the old and new!
Inside, by the front door was a framed painting of Bill Mariott. Seeing the painting reminded me of his blog entry that I read a few weeks ago. I’m much too young and still too early on in my career to have a definitive set of rules for success but I hope that one day when I am, I will have the wisdom and grace of Bill Mariott. Here are his 12 Rules of Success (You can read the original blog post here).
- Challenge your team to do better and do it often.
- Take good care of your associates, and they’ll take good care of your customers, and they’ll come back.
- Celebrate your peoples’ success, not your own.
- Know what you’re good at and keep improving.
- Do it and do it now. Err on the side of taking action.
- Communicate by listening to your customers, associates and competitors.
- See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
- Success is always in the details.
- It’s more important to hire people with the right qualities than with specific experience.
- Customer needs may vary, but their bias for quality never does.
- Always hire people who are smarter than you are.
- View every problem as an opportunity to grow.